Our Policies

Insurance & Guarantee Policies

All livestock is guaranteed to be sold in an appropriate condition.

After purchasing your livestock, the customer takes full responsibilty for the care & husbandry.

Should any animal fall ill within the first 48 hours of purchase, Catwalk Pets must be notified immediately or in the case of an emergency, Animal ark veterinary centre should be contacted.

All livestock sold at Catwalk Pets comes with a 4 weeks free insurance package from either Exotic Direct or Pet Plan. *Excluding Fish

All fish come with a 24 hour guarantee, Any problems or loss with your fish Catwalk Pets must be notified immediately with proof of purchase within 24 hours.  

There are many contributing factors which can affect fish health.  CatWalk will do a free of charge water test to elininate and distinguish the issue 

Refund & Returns Policy

No Refunds;

Are given on ANY livestock.

Are given unless are FAULTY  or DAMAGED.

This does not affect your statutory rights.

All animals & livestock will be taken back, however no refund will offered.

*This is dependent on space & availability.

Contact Us

159 High Street,.Barkingside
Ilford IG6 2AJ

020 85513933

Opening/closing times:
Mon - Saturday
9am -6.30pm

Sundays: 10am -5.30pm


Get your pet the tastiest treats and a heap of good food and care from our online store or pop into Essex & East London's favourite pet shop.

159 High St


Ilford, Essex


020 8551 3933

Mon 9:00am-6:30pm, Tues 9:00am-6:30pm, Wed 9:00am-6:30pm, Thurs 9:00am-6:30pm, 

Fri 9:00am-6:30pm, Sat 9:00am-6:30pm, Sun 10:00am-5:30pm